Frequently Asked Questions

xgjili accepts the following Philippine government-issued IDs for identity and age verification:

• Philippine Passport
• PhilSys National ID
• Driver's License (LTO)
• SSS ID or UMID
• Voter's ID
• PRC Professional ID

You will need to upload a clear photo or scan of your chosen ID, plus a selfie holding the ID. Documents must be valid and not expired. Verification is typically completed within 24 hours on business days. Your account will remain in a limited state until KYC is approved.

Go to the xgjili Login page and click the "Forgot Password?" link below the login form. Enter the email address registered to your xgjili account and we will send you a password reset link. The link is valid for 30 minutes for security purposes.

If you do not receive the email within a few minutes, please check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team via live chat or at [email protected] and we will assist you promptly.

No. xgjili strictly enforces a one account per player policy. Creating multiple accounts — whether using the same or different personal details — is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances.

If you believe a duplicate account was created in error, please contact our support team immediately to resolve the situation before it affects your gaming access.

Some account details — such as your registered name and date of birth — cannot be changed after KYC verification, as these are tied to your verified identity. For other details like your contact number, address, or email address, log in to your xgjili account, go to Account Settings, and update the relevant fields.

Changes to sensitive details may require re-verification. If you need assistance, our support team is available 24/7 via live chat.

xgjili supports the following payment methods for Filipino players:

• E-Wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). xgjili does not accept credit cards for gambling deposits, in line with current Philippine regulations. Cryptocurrency payments are also not accepted.

The minimum deposit on xgjili is ₱100 for GCash and PayMaya/Maya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by banks. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

Deposits via GCash and Maya are typically credited to your xgjili account instantly. Bank transfers may take up to 30 minutes during business hours.

Withdrawal processing times on xgjili depend on your chosen method:

• GCash / PayMaya: 1–3 hours after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
• UnionBank / InstaPay-enabled banks: Same day in most cases

All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱200. Withdrawals are processed Monday to Sunday, including Philippine public holidays, though bank processing times may vary on non-business days.

Common reasons for a withdrawal being declined or delayed on xgjili include:

• KYC verification has not been completed or is still pending
• Active bonus wagering requirements have not yet been met
• The withdrawal amount is below the ₱200 minimum
• The bank account or e-wallet details provided do not match your registered name
• A security review has been triggered on your account

If your withdrawal has been pending for longer than expected, please contact our support team via live chat or at [email protected] with your transaction reference number for a quick resolution.

xgjili offers a welcome bonus package for new Filipino players upon completing registration and making their first qualifying deposit. The exact bonus amount and structure may vary depending on current promotions — check the xgjili promotions page after logging in for the most up-to-date offer.

All welcome bonuses are subject to wagering requirements before any winnings can be withdrawn. Make sure to read the full bonus terms carefully before opting in, so you know exactly what is required to unlock your bonus funds.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw winnings derived from that bonus.

On xgjili, not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live table games like blackjack and baccarat may contribute a lower percentage. Always check the specific bonus terms for contribution rates before playing.

No — bonus funds on xgjili cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. However, any real money deposits you make are always withdrawable at any time, subject to standard withdrawal processing.

If you prefer not to participate in a bonus offer, you can opt out before making your deposit. Once a bonus has been credited to your account, it cannot be removed without forfeiting the bonus balance. Contact support before depositing if you are unsure.

xgjili offers a wide and growing library of casino games designed for Filipino players, including:

• Slots — hundreds of titles from leading providers, including classic reels, video slots, and jackpot games
• Live Dealer Tables — real-time baccarat, blackjack, roulette, and more streamed in HD
• Bingo — Filipino-style bingo rooms with multiple speed options
• Blackjack MH — multi-hand blackjack for players who want more action per round
• A Night Out — themed table game experience with immersive visuals

New games are added regularly. Log in to your xgjili account to browse the full game lobby.

Yes. xgjili is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download is required. Simply visit xgjili.live on your phone's browser, log in, and start playing.

For the best mobile experience, we recommend using an updated version of Chrome (Android) or Safari (iOS) on a stable internet connection. Most games, including live dealer tables and slots, are fully playable on mobile with no compromise in quality.

Yes. All games on xgjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are subject to independent audits and testing by recognized gaming certification bodies.

Live dealer games are streamed from professional studios with trained dealers operating under strict protocols. xgjili operates under PAGCOR regulations, which require all games to meet defined fairness and integrity standards.

xgjili uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are stored securely and never shared with unauthorized third parties.

We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission (NPC). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you notice any unauthorized logins, transactions, or changes to your xgjili account, take the following steps immediately:

1. Change your password right away via Account Settings
2. Contact xgjili support via live chat or at [email protected]
3. Request a temporary account freeze while the issue is investigated

We recommend enabling two-factor authentication (2FA) on your account for an extra layer of security. Never share your xgjili password or OTP codes with anyone — our support staff will never ask for your password.

The minimum age to play on xgjili Casino is 21 years old, in accordance with PAGCOR regulations and Philippine law. This applies to all players regardless of location. Age verification is mandatory during the KYC process, and any account found to belong to a player under 21 will be immediately suspended and all funds returned.

If you are a parent or guardian and suspect a minor has accessed xgjili, please contact us immediately at [email protected].

Log in to your xgjili account and navigate to Account Settings > Responsible Gaming. From there you can set:

• Deposit Limits — daily, weekly, or monthly caps in ₱
• Loss Limits — maximum amount you are willing to lose per period
• Session Time Limits — automatic logout after a set play duration
• Cool-Off Periods — temporary 24-hour to 30-day account pause

Limits take effect immediately when reduced. Increasing a limit requires a 24-hour waiting period to prevent impulsive decisions. For more details, visit our Responsible Gaming page.

Self-exclusion is available directly from your xgjili account under Account Settings > Responsible Gaming > Self-Exclusion. You can choose a period of 6 months, 1 year, 3 years, or a permanent lifetime exclusion.

Once activated, self-exclusion cannot be reversed before the chosen period ends. Your account will be immediately suspended and you will not be able to log in, deposit, or play. You can also request self-exclusion by contacting our support team at [email protected] — we will process it without delay and without judgment.

If you or someone you know is struggling with problem gambling, help is available:

• xgjili Support Team — available 24/7 via live chat or [email protected]
• National Center for Mental Health (NCMH) — Crisis Hotline: 1553 (24/7)
• PAGCOR Responsible Gaming — contact through official PAGCOR government channels
• Local community health centers — available across Metro Manila, Cebu, Davao, and other cities

Remember: reaching out for help is a sign of strength. You are not alone, and support is always within reach.